Member Services and Events Manager (MS&EM)
Johns Creek, GA
Full Time
Senior Manager/Supervisor
JOB TITLE: Member Services and Events Manager (MS&EM)
DEPARTMENT: Food and Beverage
REPORTS TO: Food and Beverage Assistant Director/General Manager
FLSA: Exempt
JOB SUMMARY:
ESSENTIAL RESPONSIBILITIES:
WORK ENVIRONMENT:
REQUIRED QUALIFICAITONS:
DEPARTMENT: Food and Beverage
REPORTS TO: Food and Beverage Assistant Director/General Manager
FLSA: Exempt
JOB SUMMARY:
The Member Services and Events Manager (MS&EM) is a key leadership role responsible for planning, producing, coordinating, promoting, executing, and managing exceptional member events, weddings, banquets, and golf tournament related entertainment programs. This position plays a critical role in enhancing the overall member experience by delivering engaging, well-executed events that reflect the Club’s mission, values, and service standards.
Serving as a primary point of contact for members and guests, the MS&EM works collaboratively across multiple departments and with third-party vendors to ensure seamless event execution. This role requires a high level of organization, creativity, attention to detail, and a strong service-oriented mindset.
Serving as a primary point of contact for members and guests, the MS&EM works collaboratively across multiple departments and with third-party vendors to ensure seamless event execution. This role requires a high level of organization, creativity, attention to detail, and a strong service-oriented mindset.
ESSENTIAL RESPONSIBILITIES:
- Support the Event Sales Manager with planning and executing event sales, including coordinating logistics, managing event details, and maintaining clear client communication.
- Serve as the primary client liaison throughout the planning process, ensuring all preferences and requirements are accurately captured and communicated.
- Prepare and distribute event proposals, contracts, orders and BEO’s plans with strong attention to accuracy and detail.
- Source, hire, and manage entertainment, including negotiating fees, confirming schedules, and overseeing performance arrangements.
- Collaborate with the Food & Beverage team to plan annual and monthly food promotions and special dining experiences.
- Work with management to establish pricing for events and club activities.
- Build and maintain community relationships with retailers, artists, entertainers, and other partners to enhance member experiences.
- Act as the liaison to the Social Committee and other assigned committees.
- Coordinate event communication and promotional needs in partnership with the Director of Catering.
- Adhere to and promote safe work practices and ensure compliance with all club policies and procedures.
- Oversee member‑facing services, ensuring exceptional service and smooth daily operations.
- Manage on‑site event logistics such as reservations, room usage, décor, entertainment, and guest flow.
- Facilitate communication and alignment across departments regarding member events, daily activities, and operational updates.
- Participate in weekly Staff meetings to support consistent service standards and operational excellence.
- Ensure accurate and timely communication of event details to club staff and members by collaborating with department heads.
- Assist in planning and executing recreational and educational programs for children and guests.
- Work with the Decorating team to create and implement décor concepts for clubhouse events and seasonal displays.
- Partner with the CFO to support budget compliance, member billing accuracy, and financial performance goals.
- Attend staff and management meetings as required.
- Lead the development and management of the annual social events calendar.
- Perform additional duties as assigned by the Membership Director and/or General Manager.
- Proven experience in budget development oversite and expense management.
- Support social media communications and event initiatives by capturing and publishing engaging photos and videos that highlight and enhance the member experience.
WORK ENVIRONMENT:
- Required to stand for long periods, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
- Ability to lift and carry light to moderate materials related to event setup. Continuous repetitive motions.
REQUIRED QUALIFICAITONS:
- Minimum of 3–5 years of experience in event management, hospitality, private clubs, hotels, resorts, or related industries.
- Must have the ability to maintain guest satisfaction under pressure or deadlines.
- Fun, energetic and positive personality.
- Fast learner, capable of multitasking in a fast-paced environment
- Advanced knowledge of Microsoft Office and NorthStar is required.
- Flexible schedule required, including evenings, weekends, and holidays as dictated by the event calendar. Ability to fulfill assigned tasks quickly and efficiently.
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