Director of Social Programming & Member Experience
Johns Creek, GA
Full Time
Experienced
JOB TITLE: Director of Social Programming & Member Experiences
DEPARTMENT: Food and Beverage
REPORTS TO: Food and Beverage Director
FLSA: Exempt
JOB SUMMARY:
The Director of Social Programming & Member Experiences is responsible for planning, developing, coordinating, and executing the Club’s social events, seasonal activities, special dining experiences, and member engagement programs. This position focuses on creating memorable experiences, strengthening member satisfaction and retention, and fostering a welcoming Club community. The Director collaborates with Club departments, management, and the Board’s House & Social Committee to ensure successful event execution, effective communication, and responsible financial management.
ESSENTIAL RESPONSIBILITIES:
WORK ENVIRONMENT:
REQUIRED QUALIFICAITONS:
DEPARTMENT: Food and Beverage
REPORTS TO: Food and Beverage Director
FLSA: Exempt
JOB SUMMARY:
The Director of Social Programming & Member Experiences is responsible for planning, developing, coordinating, and executing the Club’s social events, seasonal activities, special dining experiences, and member engagement programs. This position focuses on creating memorable experiences, strengthening member satisfaction and retention, and fostering a welcoming Club community. The Director collaborates with Club departments, management, and the Board’s House & Social Committee to ensure successful event execution, effective communication, and responsible financial management.
ESSENTIAL RESPONSIBILITIES:
- Develop and manage the Club’s annual social calendar, including signature events, seasonal celebrations, pool parties, children’s activities, special dining experiences, and unique member programming.
- Create engaging event concepts, themes, entertainment, décor, and activities that encourage member participation and enhance the overall Club experience.
- Collaborate with the Food & Beverage Director, Executive Chef, Catering Director, and other department heads to coordinate event logistics, staffing, menus, pricing, and service expectations.
- Develop and monitor the annual House & Social operating budget in partnership with the Controller, ensuring appropriate expense management and financial accountability.
- Prepare event Profit & Loss (P&L) reports, evaluate participation and financial performance, and identify opportunities to improve programming and cost efficiency.
- Serve as the primary staff liaison to the Board’s House & Social Committee, supporting committee initiatives, meeting coordination, and timely preparation of meeting minutes.
- Identify, negotiate with, and coordinate vendors, entertainers, and service providers, including contracts, scheduling, setup, and event requirements.
- Prepare and oversee Banquet Event Orders (BEOs), event reservations, seating arrangements, member billing, and other administrative details necessary for successful execution.
- Provide on-site oversight of Club events, including setup, member check-in, vendor coordination, service execution, and breakdown.
- Coordinate SIWGA events in collaboration with the Head Golf Professional and designated group representatives.
- Oversee seasonal and holiday decorations throughout Club facilities, coordinating vendors, supplies, installation, and removal.
- Partner with the Communications/Marketing Director to promote Club events, prepare timely programming content, and capture appropriate photos and videos for member communications.
- Coordinate Member & Staff Care Services, including recognition and thoughtful gestures for significant life events, illness, and bereavement.
- Maintain organized event records, including budgets, contracts, planning materials, member feedback, and post-event evaluations to support continuous improvement.
- Attend management meetings, respond professionally to member inquiries, and maintain effective communication across Club departments.
- Provide direction and supervision to assigned event support staff, when applicable, and perform other duties as assigned.
WORK ENVIRONMENT:
- Must be available to work a flexible schedule, including evenings, weekends, and major holidays, based on the Club’s event calendar.
- Ability to work in indoor and outdoor environments and remain standing or walking for extended periods.
- Ability to bend, reach, climb stairs, and lift or move up to 50 pounds, with or without reasonable accommodation.
- Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
REQUIRED QUALIFICAITONS:
- Minimum of 3–5 years of experience in event planning, hospitality, or related operations, preferably within a private club or member-focused environment.
- Bachelor’s degree in Hospitality Management, Event Management, or a related field preferred.
- Proficiency in Microsoft Office applications and ability to learn Club management software.
- Strong organizational, communication, leadership, and customer service skills.
- Demonstrated experience managing event logistics, budgets, vendors, and multiple competing priorities.
- Creative, detail-oriented, and adaptable, with the ability to maintain professionalism in a fast-paced hospitality environment.
St Ives Country Club is an Equal Opportunity Employer and has a Drug-Free Workplace. Please note that all new hires must complete a pre-employment Background Check and Drug Screening. We also participate in E-Verify.
IMPORTANT: By submitting your resume online, you hereby authorize St Ives Country Club to contact, obtain, and verify the accuracy of the information contained in your application from all current and/or previous employers, references, and educational institutions. You also herby release from liability St Ives and its representatives for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information.
You understand that any misrepresentation or material omission made by you on this application will be sufficient cause for cancellation of your application or immediate termination of employment if you are employed by St Ives whenever the misrepresentation or material omission is discovered.
IMPORTANT: By submitting your resume online, you hereby authorize St Ives Country Club to contact, obtain, and verify the accuracy of the information contained in your application from all current and/or previous employers, references, and educational institutions. You also herby release from liability St Ives and its representatives for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information.
You understand that any misrepresentation or material omission made by you on this application will be sufficient cause for cancellation of your application or immediate termination of employment if you are employed by St Ives whenever the misrepresentation or material omission is discovered.
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